FAQ

Step-by-Step Request Process

1. Reach the profit target on your Earning account.

2. Click on Request Withdrawal via your Client Area.

3. Ensure you have completed your KYC and uploaded your preferred payout method in your Client Area.
   

• Payouts Twice a Week: We’ll process payments every Tuesday and Friday.

• Cut-off Times:

  • For Tuesday payouts, requests must be submitted by Monday Morning.

  • For Friday payouts, requests must be submitted by Thursday morning.

• The Trading Pit processing time is as per below:

  • Crypto Transfer: Within the Day

  • ​International Wire/SWIFT: up to 5-7 business days

  • SEPA Transfer: up to 1-3 business days
    

These transfer times are only estimates and may be impacted by additional reviews or requests for information at the discretion of the payment providers or the Finance & Compliance Team. Most payment providers, especially banks, do not process payments on weekends and public holidays.

IMPORTANT NOTE!

For Crypto payouts, please make sure to select the correct network type of the crypto you are requesting payment for; otherwise, funds may be sent to the wrong address. Crypto transactions cannot be reversed or cancelled once sent due to the irreversible nature of blockchain transfers.

Crypto wallet address tend to change once every 2-3 months please make sure to check it and upload the new one in your Client Area.